At DataSoft, we strive to make our customers satisfied with the product they’ve purchased from us. If you’re having trouble with premium DataSoft product or believe it is defective, and/or you’re feeling frustrated, then please submit a forum post to report your defective product and our team will assist you as soon as possible. For damaged extension or template, we will request from you a link and/or a screenshot of the issue to be sent to our support service.
No returns or refunds will be offered for digital products except if the product you’ve purchased is:
- Completely non-functional.
- And you’ve posted a support post on the forum but you didn’t get any respond in 48h (business days only).
- And/or product main description was fully misleading.
- The only refund is acceptable if the item is not delivered or the item is not downloaded from the website.
- no refund is acceptable for deprecated items/software.
– then you do have the option to request a refund.
We also reserve the right to refuse a refund in the following situations:
- You have changed your mind about an item/subscription.
- You bought an item by mistake and the product(s) was sent/already downloaded by you.
- The product(s) was bought by your employee or inmate from your PayPal account to which he/she had legal access.
- You refused to provide our support staff access to your web-site to investigate our product you are having an issue with.
- It has expired more than 7 days after purchase and you even didn’t add at least one post on the DataSoft forum with a real issue.
- We don’t offer any refund for any item that you buy/bought at a discounted price. The items you buy at a special price (e.g. promotions/discounts) will not be eligible for refunds.
- No refund will be offered for any item (even if it was bought at a regular price) while any discount offer is running on our site. Your refund request will be evaluated after the discount offer/campaign ends.
- Renewals or upgrades will not be eligible for a refund.
DataSoft offers a full or partial refund within 7 business days starting from the moment when the member makes the payment. In this case, DataSoft has the right to ask questions for the refund and also we have the right to NOT offer the refund if we see reasonable.
Please also note that:
- You may cancel your account at any time, however, there are no refunds for cancellation.
- If you get a refund (from PayPal) you cannot use downloaded premium products anymore.
- If the product after the update is still damaged, we may offset the amount of your refund by the diminished value of the product.
- Refunds can take up to 14 days to reflect in your account.
Refund terms for one month’s (customization):
- If you cancel the order within 24 hours then you will get 50% of the product price ( but if you downloaded the product, won’t get a refund)
- If you cancel the order within 48 hours then you will get 20% of the product price ( but if you downloaded the product, won’t get a refund)
- If you cancel the order within 72 hours then you will get 50% of the product price ( but if you downloaded the product, won’t get a refund)
- After 3 days of the confirmation, you can’t cancel the order and won’t get any refund.
Refund terms for more than one month’s (customization):
- You may cancel your project anytime but you don’t get back full payment.
- 50% back if you cancel within 7 days of confirmation.
- 20% back if you cancel within 15 days of confirmation.
- 10% back if you cancel within 30 days of confirmation.
- 0% back if you cancel after 30 days of confirmation.
Refund All project and items:
- The only refund is acceptable if the item is not delivered or the item is not downloaded from the website.
- no refund is acceptable for deprecated items/software.
The above notice, also, applies to the license of all of our Sign Up plans. Please contact us if you need further information.
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